Privacy Policy

Last updated: [23/08/2025]

At Elyra, we respect and protect your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with our website, our products, and our services.

1. Data We Collect

We may collect the following categories of personal data:

  • Identity & contact details: name, email address, phone number, shipping/billing address.

  • Transaction details: purchase history, payment method (processed securely via our partners such as Stripe/PayPal).

  • Technical data: IP address, browser type, device information, cookies and usage data.

  • Communication data: messages sent to our support team, reviews, or survey responses.

We do not collect or store sensitive data (e.g., health records, biometric data).

2. How We Use Your Data

Your personal information is used to:

  • Process and deliver your orders.

  • Provide customer support and respond to your requests.

  • Improve our website, services, and product experience.

  • Send you transactional notifications (order confirmation, delivery tracking, etc.).

  • Send you marketing communications (only with your prior consent).

3. Sharing of Data

We do not sell your personal data.
However, we may share it with trusted partners strictly for operational purposes:

  • Payment processors (e.g., Stripe, PayPal).

  • Logistics providers (for shipping and delivery).

  • Service providers (IT hosting, analytics, email communication).

All partners are required to comply with data protection regulations (GDPR & equivalent).

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Ensure secure and efficient site navigation.

  • Analyze usage to improve the user experience.

  • Deliver personalized content and marketing (with your consent).

You can configure your browser to block or delete cookies at any time.

5. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes above:

  • Transaction records: 6 years (legal requirement).

  • Marketing data: until you unsubscribe.

  • Customer accounts: until you request deletion.

6. Your Rights (GDPR)

As a customer, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to data processing.

  • Withdraw consent for marketing communications.

  • Request data portability.

To exercise your rights, contact us at: privacy@elyra.com

7. Security

We apply strict organizational and technical measures to protect your personal data, including:

  • SSL/TLS encryption on our website.

  • Secure payment providers.

  • Restricted access to authorized personnel only.

8. International Transfers

If your data is transferred outside the European Economic Area, we ensure it is protected by appropriate safeguards (e.g., EU-US Data Privacy Framework, contractual clauses).

9. Contact Us

If you have any questions about this privacy policy or how we process your data:
📧 privacy@elyra.com
📍 Elyra (operated by CapitalHype, SIREN: 942 415 084, France)