Shipping Policy

Last updated: [2025/08/23]

At Elyra, we are committed to providing a seamless shopping experience—from placing your order to the moment it arrives at your door. This policy explains our shipping and delivery terms.

1. Shipping Areas

  • We currently ship to France, the European Union, and selected international destinations.

  • If your country is not available at checkout, please contact us at support@elyra.com.

2. Order Processing Time

  • Orders are prepared and shipped within 1–3 business days after payment confirmation.

  • Orders placed during weekends or public holidays are processed on the next business day.

3. Shipping Methods & Delivery Times

  • France: 2–5 business days (Colissimo, Chronopost, or equivalent).

  • European Union: 3–7 business days.

  • International: 5–12 business days (depending on destination).

⚠️ These delivery times are estimates and may vary due to carrier delays, peak periods, or customs checks.

4. Shipping Costs

  • Shipping fees are calculated automatically at checkout based on your location and chosen delivery method.

  • Free shipping is offered for orders above [X €] in France.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order in real time via the carrier’s website.

6. Delays & Delivery Issues

  • Elyra is not responsible for delays caused by carriers, strikes, weather conditions, or force majeure.

  • If your package is lost or damaged, please contact us within 7 days of the estimated delivery date.

7. Customs Duties & Taxes (International Orders)

  • For deliveries outside the European Union, customs duties or local taxes may apply.

  • These fees are the responsibility of the customer and vary according to the laws of the destination country.

8. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping information.

  • In case of incorrect or incomplete address, reshipping fees will be charged to the customer.

9. Contact

For any questions about shipping or tracking, please contact us at:
📧 support@elyra.com
📍 CapitalHype – Elyra, SIREN: 942 415 084, France